Case Study/Fact Sheet

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August 11, 2022 | Case Study/Fact Sheet

Understanding Community Needs: Guidance for the Water Sector

Community needs related to water affordability are complex. The COVID-19 pandemic has only made affordability concern...

August 11, 2022 | Case Study/Fact Sheet

Restructuring Rates for Long-Term Affordability: Guidance for the Water Sector

Adjusting rate structures and cost recovery mechanisms can be some of the most effective approaches to eliminating th...

August 11, 2022 | Case Study/Fact Sheet

Offering Engaged, Compassionate Customer Service: Guidance for the Water Sector

Traditionally, utilities have relied on mailers, social media, and bus ads to inform their customers about assistance...

August 11, 2022 | Case Study/Fact Sheet

Making Customer Assistance Programs Accessible: Guidance for the Water Sector

Utilities can minimize shutoffs and increase their revenue stability by making it easier for people to access assista...

August 11, 2022 | Case Study/Fact Sheet

Addressing Customer Debt: Guidance for the Water Sector

To help with water affordability and restore and maintain healthy revenue streams, utilities need new tools to addres...

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